- Serving Bedfordshire · Hertfordshire · Buckinghamshire
Fortis Garden Care provides garden maintenance, landscaping, clearance, waste removal and related home and garden services as agreed with the customer. The exact scope of work will be confirmed in the relevant quote, message or other written agreement.
Quotes are based on the information available at the time of quotation. Any work outside the agreed scope will be treated as additional work and charged separately. Additional work will only be carried out following the customer’s written approval, including approval given by WhatsApp or other written message.
Payment is due on completion of the agreed work and must be made within 24 hours of completion unless otherwise agreed in writing. The customer remains responsible for the full agreed amount for completed work.
Where payment is not received within the agreed 24-hour period, a £100 late payment charge may be applied, subject to applicable law.
Materials, disposal costs, specialist equipment and additional labour or work not included in the original quote may be charged separately. Where reasonably practicable, these costs will be communicated to and approved by the customer in writing before the additional work is undertaken.
Cancellations made after a booking has been confirmed may be subject to a cancellation charge of 25% of the agreed job value. This reflects time reserved, preparation and other costs incurred in arranging the work.
The customer must provide reasonable access to the property and ensure that Fortis Garden Care is informed of any relevant hazards, restrictions, underground services, access issues or other information that could affect the work. The customer is responsible for obtaining any permissions that are their responsibility.
Fortis Garden Care is not responsible for pre-existing defects, hidden conditions, concealed services, structural issues, unstable surfaces or other conditions that could not reasonably have been identified before or during the work. Where an unforeseen issue affects the scope, safety or cost of the work, the customer will be informed and any additional work will require written approval.
Where waste removal is included, waste will be handled and disposed of in accordance with applicable requirements. Any additional waste or disposal costs outside the agreed scope may be charged separately.
Fortis Garden Care will take reasonable care when carrying out its services. However, it cannot accept responsibility for loss or damage arising from matters outside its reasonable control, pre-existing conditions, concealed or undisclosed hazards or services, inaccurate information supplied by the customer, or the customer’s failure to follow reasonable instructions. Nothing in these terms excludes or limits liability where doing so would be unlawful.
Any concerns should be raised with Fortis Garden Care as soon as reasonably possible so that the matter can be investigated and, where appropriate, remedied.
Acceptance of a quote, booking of services or written approval of additional work confirms the customer’s agreement to these Terms & Conditions, unless alternative terms have been expressly agreed in writing.
Fortis Garden Care is a trading name of FORTIS HOME & TRADE GROUP LTD | Company No. 14921360
BY ACCEPTING A QUOTE, BOOKING OUR SERVICES OR APPROVING ADDITIONAL WORK, YOU CONFIRM YOUR AGREEMENT TO THESE TERMS & CONDITIONS.
Fortis Garden Care provides garden maintenance, landscaping, clearance, waste removal and related home and garden services as agreed with the customer. The exact scope of work will be confirmed in the relevant quote, message or other written agreement.
Fortis Garden Care is a trading name of FORTIS HOME & TRADE GROUP LTD | Company No. 14921360
